For more information:

URI Providence Campus

80 Washington Street

Providence, RI 02903

Phone: 401-277-5000

Performance Improvement Certificate Program

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Beyond Training: Performance Improvement

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“It is an immutable law in business that words are words, explanations are explanations, promises are promises, but only performance is reality.” Harold S. Geneen

Performance is defined as a combination of behaviors and outcomes where every action and decision of those who do the work impacts the bottom line.

This program will examine Personal Performance and Business Performance and how these areas affect business improvement. The “status quo” or traditional solutions are no longer acceptable. Can you navigate in what has become the” new norm” for organizations? Is your company leading and managing its way through a crisis, realigning departments, consolidating or outsourcing services, moving into global markets, or steering through an economic drought? You, the employee, can provide solutions to the challenges facing your business. Are you ready to “stretch” yourself, to re-examine how you do work, to capitalize on the energy that change brings, or be willing to explore solutions and create opportunities you’ve never considered before?

Let us work with you to develop a new framework of “performance” thinking. Employers still need to invest in YOU, their employee. Similarly, when was the last time YOU invested in yourself?

This program is facilitated by skilled and experienced practitioners, who use your real life applications, in their highly interactive seminars.

The complete Performance Improvement Certificate Program registration cost is $1260.00 and it includes course materials and free parking. Sessions will meet at the University of Rhode Island Providence Campus, 80 Washington Street, Providence, RI 02903.

We can customize and deliver this program for your organization.

For information on when this program will run, please contact Christine P. Dolan 401-277-5388 or via email Christine@uri.edu.

 

PERSONAL PERFORMANCE

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SESSION ONE: Personal Leadership Style
Participants will learn how to shift from the traditional training mindset to a performance mindset while building self-awareness, appreciating differences in work style and conducting a needs analysis.

SESSION TWO: Effectiveness and Mindset
This session will focus on the issues and challenges of building trust, team communication, engaging in crucial conversations and working with cross-generational differences.

SESSION THREE: Performance and Toolset
Participants will focus on collaboration and communication skills to create and sustain collaboration among stakeholders.

 

BUSINESS PERFORMANCE

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SESSION FOUR: Improving Work Relationships
Participants will explore the issues and challenges of building trust, team communication, engaging in crucial conversations and working with cross-generational differences.

SESSION FIVE: Managing a Team
Participants will focus on managing their team’s work, bringing team performance to the next level and establishing team buy in.

SESSION SIX: Project Development/Business Solutions
Participants will explore the process of project development and brainstorm business solutions using a 2010 challenge example from their organization. Examples can include: presenting an opportunity, proposing a change initiative, recommending product enhancement, resource enhancement and/or personnel reorganization, in order to positively impact their organization’s bottom line.

 

BUSINESS IMPROVEMENT PLAN

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SESSION SEVEN: Business Action Plan
Participants will create and implement a business improvement plan within their own companies and report on their results.

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